Customer Support

Warranty

Meca warranties all of their products for a period of 1 year. On rare occasions specific products will have longer or shorter warranty periods and these will be stated on the product information. Cracks on metal products like bumpers and fenders are not warrantied due to the fact that cracks are the result of incorrect installation (i.e. Brackets not installed correctly). The Meca warranty is limited to the factory's specs and will be denied if the product has been damaged, abused, or tampered with.

Return Policy

Meca Truck Chrome is a family ran business that has been operating for over 30 years. Whenever there is an issue with a product please contact us via our website or by calling 305-884-2028. We will try every possible way to personally accommodate our customers. If the solution to the issue involves returning the product, we will make arrangements and we will take the product back. The customer will be reimbursed as soon as the item is received and inspected at our Main Location in Medley, Florida.

Fulfillment Policy

Fulfillment Policy: Chain of Supply

Meca Truck Chrome promises to process the orders within 24 to 48 hours given that the purchased item(s) are currently in stock. At the moment we are only shipping USPS and UPS Ground for smaller items, and LTL carriers for larger items such as Bumpers and Stacks. Average transit time is 5 days.

Our website currently ships to the continental United States only. If a customer needs shipping outside of the country, we ask them to please contact our main store at 305-884-2028 to make arrangements.

Customer Pick Up at our Main Location in Medley Florida is available in the website.

Our website www.MecaTruckChrome first pulls inventory from our Main Warehouse located in Medley, Florida. When an item is out of stock, we follow our chain of supply and shipping time frames listed below. Customers awaiting shipment will receive email notification when the product ships, or when there's a lead time on the product.

1- Item in stock at our Main Location - Ships from 24 to 48 hours

2- Item in stock at our satellite locations - Ships from 48 to 72 hours

3- Item in stock at our supplier's warehouse - TBA, customer will be notified via email.

Payment Methods

Payment Methods at Our Website:
All major credit cards

Payment Methods at Our Brick & Mortar Stores:
Cash
All major credit cards
Debit Cards
Checks
Gift Cards
Synchrony (Truckers Preferred)
Email payments via Square
Text payment via Stripe

CID/CVV2

You must provide the 3-digit CVV (Customer Verification Value) which can be found after the end of the credit card number on the signature panel on the back of the credit card.

American Express uses a 4 digit number on the front right side of the card.

Privacy Policy

Meca Truck Chrome and www.mecatruckchrome.com promises to take any step necessary to use your personal information only in ways that apply to this privacy policy. We will never share customers' personal information with third parties.

We will never upload any data that would expose any customer information. We use Google Analytics for reporting purposes and you may opt out by clicking this link and installing the add on to your browser.
Any information that we collect via Google Analytics will only be used by us and only for enhancing the customer experience in our website.

When we collect email addresses we notify the customer that what this will be used for. Examples are newsletter, new products, etc. If the customer subscribe in our website, the customer will always have the option of unsubscribing.

From time to time we may have links that redirect the customer to other websites. When redirected, the customer is now under the Privacy Policies and Terms of Use of the new website.

We ask our customers to always be careful since the customer is ultimately solely responsible for maintaining the secrecy of their personal information.

By using www.mecatruckchrome.com the customer agrees to Meca Truck Chrome using their information in the ways that have been specified above.

Terms & Conditions

By using www.mecatruckchrome.com the customer agrees to all the terms of service and policies mentioned on this website. If a customer does not agree wholly or with any part of this website, please do not use this website.

Terms of Service and Privacy Policies may change from time to time and customers are urged to periodically revise them for any changes.

Changes to this website, including color, layout, wording, etc. are changed from time to time. If any part of this website ever results offensive or there's a conflict of interest to any organization or person, we urge them to let us know and we will immediately take action and bring remedy to the situation.

If ever any legal action must be taken, the customer agrees to submit it in the Miami, Florida area where the Meca Truck Chrome headquarters are located.

No person or organization may download or use any material from www.mecatruckchrome.com unless otherwise authorized by Meca Truck Chrome.